Premium HDPE Granules
for Global Industries

1. General Terms

Welcome to BlueportExim. By accessing our website and engaging in business with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any orders or using our services.

BlueportExim reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting to this website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

2. Product Information & Specifications

2.1 Product Quality

All HDPE granules manufactured and supplied by BlueportExim meet international quality standards including ISO 9001:2015 certification. We provide detailed technical data sheets and certificates of analysis with each shipment.

2.2 Specifications

While we strive for accuracy in all product descriptions and specifications, minor variations may occur due to manufacturing processes. All specifications are subject to standard industry tolerances unless otherwise specified in the purchase agreement.

3. Orders & Pricing

3.1 Order Acceptance

All orders are subject to acceptance by BlueportExim. We reserve the right to refuse or cancel any order at our discretion. Order confirmation will be provided via email within 48 business hours.

3.2 Pricing

Prices quoted are valid for 30 days from the date of quotation unless otherwise specified. Prices are subject to change based on raw material costs, currency fluctuations, and market conditions. Final pricing will be confirmed in the purchase order.

3.3 Minimum Order Quantity

Minimum order quantities apply and vary by product grade. Please contact our sales team for specific MOQ requirements for your desired product.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Letter of Credit (L/C) at sight or usance
• Telegraphic Transfer (T/T) - 30% advance, 70% against shipping documents
• Advance payment for new customers or small orders

4.2 Payment Schedule

Payment terms will be specified in the purchase order. Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Shipping & Delivery

5.1 Incoterms

We offer various shipping terms including FOB, CIF, CFR, and Ex-Works. The applicable Incoterm will be specified in your purchase order and quotation.

5.2 Delivery Timeline

Standard lead time is 15-30 days from order confirmation, subject to product availability and order quantity. Expedited shipping may be available at additional cost.

5.3 Shipping Documentation

Complete shipping documentation including commercial invoice, packing list, bill of lading, certificate of origin, and quality certificates will be provided with each shipment.

6. Quality Assurance & Testing

6.1 Quality Control

All products undergo rigorous quality testing including melt flow index, density, tensile strength, and other relevant parameters before dispatch. Test certificates are provided with every shipment.

6.2 Third-Party Inspection

Customers may arrange for third-party inspection at their own cost. Please notify us at least 7 days before the intended inspection date.

7. Returns & Claims

7.1 Quality Claims

Quality claims must be submitted within 15 days of receipt of goods, supported by:

• Detailed description of the quality issue
• Photographs or samples of the defective material
• Independent laboratory test reports (if applicable)
• Original packaging and shipping documents

7.2 Shipping Damage

Claims for shipping damage must be reported within 48 hours of delivery. Please document all damage with photographs and notify the carrier immediately.

7.3 Resolution

Upon verification of valid claims, BlueportExim will offer replacement, credit note, or refund as appropriate. Our liability is limited to the value of the defective goods.

8. Intellectual Property

All content on this website including text, graphics, logos, images, and software is the property of BlueportExim and protected by international copyright and trademark laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

BlueportExim's liability under any circumstance is limited to the invoice value of the goods in question. We are not liable for indirect, consequential, or punitive damages including but not limited to loss of profits, business interruption, or loss of data.

10. Force Majeure

BlueportExim shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, labor disputes, government actions, or material shortages.

11. Confidentiality

All business information, pricing, and technical specifications shared between parties shall be treated as confidential and not disclosed to third parties without prior written consent.

12. Governing Law & Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jalgaon, Maharashtra, India.

12.2 Arbitration

In case of disputes, parties agree to first attempt resolution through good faith negotiations. If unsuccessful, disputes shall be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

13. Environmental & Safety Compliance

All products comply with relevant environmental and safety regulations including RoHS, REACH, and other applicable international standards. Material Safety Data Sheets (MSDS) are available upon request.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Email: [email protected]
Phone: +91 93593 40034
Address: At Varadsim, Tal Bhusawal - 425311, Dist. Jalgaon, State Maharashtra, India

Last Updated: January 2026
Version: 2.0

1. Introduction

BlueportExim ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage in business with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and job title
• Company name and business details
• Email address and phone number
• Shipping and billing address
• Business registration and tax information
• Payment and banking details
• Purchase history and order details

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Referring URLs and pages visited
• Time and date of visits
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders
• Providing customer service and technical support
• Sending quotations, invoices, and shipping updates
• Improving our products and services
• Conducting market research and analysis
• Sending promotional materials (with your consent)
• Complying with legal and regulatory requirements
• Preventing fraud and maintaining security

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Shipping and logistics companies
• Payment processors and banks
• Quality testing laboratories
• IT service providers and cloud hosting
• Marketing and analytics partners

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication protocols
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage patterns
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Restriction: Request restriction of data processing
• Portability: Request transfer of your data
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at info@blueportexim.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Business records and transaction data may be retained for up to 7 years for accounting and legal compliance purposes.

9. International Data Transfers

As we conduct business globally, your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@blueportexim.com
Phone: +91 93593 40034
Address: At Varadsim, Tal Bhusawal - 425311, Dist. Jalgaon, State Maharashtra, India

Last Updated: January 2026
Version: 2.0

1. Shipping Overview

BlueportExim is committed to delivering premium HDPE granules to our customers worldwide with the highest standards of quality and reliability. This Shipping Policy outlines our shipping procedures, timelines, and customer responsibilities.

2. Shipping Methods

2.1 International Shipping

We ship to over 50 countries across 6 continents using the following methods:

• Sea Freight: Standard method for bulk orders (20ft/40ft containers)
• Air Freight: Available for urgent or smaller shipments
• Express Courier: For samples and documents

2.2 Domestic Shipping (India)

• Road transport via trusted logistics partners
• Rail freight for large bulk orders
• Available to all major cities and industrial zones

3. Shipping Terms (Incoterms 2020)

We offer flexible shipping terms based on your requirements:

• FOB (Free On Board): Goods delivered to the port of shipment
• CIF (Cost, Insurance & Freight): Includes shipping and insurance to destination port
• CFR (Cost & Freight): Freight paid to destination port
• Ex-Works: Pickup from our facility in Bhusawal
• DDP (Delivered Duty Paid): Available for select destinations

The applicable Incoterm will be specified in your purchase order and commercial invoice. Different terms assign different responsibilities for shipping costs, insurance, and customs clearance.

4. Delivery Timeline

4.1 Production Time

• Standard orders: 15-20 days from order confirmation
• Large bulk orders: 20-30 days
• Custom specifications: 25-35 days
• Sample orders: 5-7 days

4.2 Shipping Time

• Sea freight: 15-45 days depending on destination
• Air freight: 5-10 days
• Domestic road: 3-7 days
• Express courier: 3-5 days

Note: Timelines are estimates and may vary due to customs clearance, weather conditions, or other factors beyond our control.

5. Packaging Standards

All shipments are professionally packaged to ensure product integrity:

• 25kg PP bags with moisture barrier lining
• Jumbo bags (500kg-1000kg) for bulk orders
• Palletized and stretch-wrapped for container loading
• Clear labeling with product grade, batch number, and quantity
• Desiccant packets to prevent moisture absorption
• Container stuffing supervised by quality team

6. Shipping Documentation

Complete documentation package includes:

• Commercial Invoice
• Packing List
• Bill of Lading / Airway Bill
• Certificate of Origin
• Certificate of Analysis (CoA)
• Material Safety Data Sheet (MSDS)
• Test Reports and Quality Certificates
• Insurance Certificate (for CIF terms)
• Export Declaration
• Other documents as per destination country requirements

7. Customs and Duties

7.1 Export Customs (India)

We handle all export customs clearance from India, including necessary documentation and compliance with Indian export regulations.

7.2 Import Customs (Destination Country)

Unless DDP terms are agreed, the buyer is responsible for:

• Import duties and taxes
• Customs clearance procedures
• Import permits and licenses
• Compliance with local regulations

We can provide customs support and documentation assistance. Please consult with your customs broker regarding applicable duties.

8. Tracking and Updates

We provide comprehensive shipment tracking:

• Email notification upon shipment dispatch
• Bill of Lading / Airway Bill number provided
• Regular status updates during transit
• Estimated delivery date notifications
• Direct contact with our logistics team

9. Delivery and Acceptance

9.1 Inspection Upon Delivery

Customers should inspect shipments immediately upon delivery:

• Verify package count against packing list
• Check for visible damage to packaging
• Note any discrepancies on delivery receipt
• Document damage with photographs

9.2 Reporting Damages

Any shipping damage or shortage must be reported within 48 hours of delivery with:

• Clear photographs of damaged goods and packaging
• Delivery receipt with damage notation
• Detailed description of the issue

10. Insurance

CIF Shipments: We arrange marine insurance covering the value of goods plus 10% markup.

FOB/CFR Shipments: Buyer is responsible for arranging insurance. We can provide insurance quotes upon request.

Insurance covers loss or damage during transit but excludes delays, customs issues, or improper storage after delivery.

11. Expedited Shipping

Rush orders may be accommodated subject to:

• Product availability and production capacity
• Additional expedite fees (10-25% of order value)
• Air freight or express shipping charges
• Minimum 48 hours notice required

Contact our sales team to inquire about expedited shipping options.

12. Shipping Restrictions

We cannot ship to:

• Countries under international trade sanctions
• Regions with active trade restrictions on polymer products
• Locations where we cannot guarantee safe delivery

Please contact us to confirm shipping availability to your destination.

13. Force Majeure

BlueportExim is not liable for shipping delays caused by:

• Natural disasters or severe weather
• Port strikes or labor disputes
• Customs delays or regulatory changes
• Political instability or war
• Pandemic or public health emergencies
• Any circumstances beyond our reasonable control

14. Contact Logistics Team

For shipping inquiries, tracking assistance, or documentation requests:

Email: logistics@blueportexim.com
Phone: +91 93593 40034
Address: At Varadsim, Tal Bhusawal - 425311, Dist. Jalgaon, State Maharashtra, India

Last Updated: January 2026
Version: 2.0

1. Policy Overview

BlueportExim stands behind the quality of our HDPE granules. This Returns & Refunds Policy outlines the conditions and procedures for returning products or requesting refunds due to quality issues, shipping errors, or other valid concerns.

Important: Due to the nature of industrial raw materials, returns are accepted only under specific conditions outlined in this policy.

2. Eligibility for Returns

Products may be returned if:

• Material does not meet agreed specifications as per Certificate of Analysis
• Defects in manufacturing or quality issues
• Shipping error (wrong product or grade delivered)
• Quantity shortage confirmed by independent verification
• Damage during transit (properly documented)

2.1 Non-Returnable Items

The following are NOT eligible for return:

• Products used in production or processing
• Material stored improperly causing contamination or degradation
• Products with broken seals or damaged packaging (unless damaged during transit)
• Custom-manufactured grades to buyer specifications
• Sample orders or promotional items
• Products purchased over 90 days ago

3. Return Process

Step 1: Notify Us Within 15 Days

Contact our customer service team within 15 days of receiving your shipment:

• Email: returns@blueportexim.com
• Phone: +91 93593 40034
• Provide order number, invoice number, and batch number

Step 2: Submit Documentation

Provide the following documents and evidence:

• Detailed description of the quality issue or concern
• High-resolution photographs of the product and packaging
• Independent laboratory test reports (for quality claims)
• Original Certificate of Analysis
• Delivery receipt and packing list
• Quantity verification documents (for shortage claims)

Step 3: Investigation

Our quality team will review your claim within 5 business days. We may:

• Request additional information or samples
• Arrange third-party testing (if required)
• Conduct on-site inspection for large orders

Step 4: Return Authorization

If return is approved, we will issue a Return Material Authorization (RMA) number with:

• RMA number for tracking
• Return shipping instructions
• Packaging requirements
• Return deadline (typically 30 days)

4. Return Shipping

4.1 Shipping Responsibility

• Quality Defects: BlueportExim covers return shipping costs
• Shipping Damage: Covered by insurance (CIF) or buyer's insurance (FOB)
• Buyer's Error: Buyer pays return shipping
• Order Cancellation: Buyer pays return shipping plus 15% restocking fee

4.2 Return Packaging

Products must be returned in:

• Original packaging whenever possible
• Sealed bags to prevent contamination
• Clearly labeled with RMA number
• Properly palletized for container shipping

5. Refund Options

Upon approval of your return claim, we offer the following resolution options:

5.1 Full Refund

• 100% refund of product cost
• Shipping costs refunded (for quality defects)
• Processed within 10 business days after receiving returned goods
• Refunded via original payment method

5.2 Replacement

• Free replacement with same product grade
• Expedited production and shipping
• Additional quality testing and certification
• No additional charges for shipping

5.3 Credit Note

• Store credit for future purchases
• 110% credit value as goodwill gesture
• Valid for 12 months from issue date
• Can be applied to any product grade

5.4 Partial Refund

• For minor quality variations within acceptable tolerances
• Percentage discount based on severity of issue
• Buyer retains the product
• Negotiated on case-by-case basis

6. Refund Processing Time

Timeline from approval:

• Credit Note: Issued within 2 business days
• Bank Transfer: 7-10 business days
• Letter of Credit: As per L/C terms
• Replacement Order: Standard production timeline (15-20 days)

Note: Refund processing may be delayed if returned goods are not received in acceptable condition.

7. Quality Claims

7.1 Acceptable Quality Variations

HDPE granules are industrial materials subject to standard manufacturing tolerances:

• Melt Flow Index: ±10% of specified value
• Density: ±0.002 g/cm³
• Color variation: Minor shade differences acceptable
• Particle size: ±5% variation

Claims based on variations within these tolerances will not be accepted unless otherwise specified in the purchase agreement.

7.2 Testing Requirements

For quality claims, we require:

• Testing by ISO 17025 accredited laboratory
• Tests conducted per ASTM or ISO standards
• Comparison with our provided Certificate of Analysis
• Testing of unopened bags from same batch

8. Shipping Damage Claims

For CIF/CIP Shipments (We arrange insurance):

• We will file insurance claim on your behalf
• Provide us with damage evidence within 48 hours
• Insurance company will arrange survey if required
• Claim settlement typically 30-60 days

For FOB/CFR Shipments (Buyer arranges insurance):

• File claim with your insurance provider
• We will provide necessary supporting documents
• Damage occurred after loading is buyer's responsibility

9. Cancellations

9.1 Before Production

• Full refund minus 5% administrative fee
• Must be requested within 48 hours of order confirmation
• Refund processed within 5 business days

9.2 During Production

• Refund minus actual costs incurred (typically 30-50%)
• 20% restocking fee if production complete
• May offer credit note instead

9.3 After Shipment

• Standard return policy applies
• Buyer pays return shipping
• 25% restocking fee

10. Exchanges

Product exchanges (changing to different grade) are possible if:

• Product is unopened and in original packaging
• Requested within 15 days of delivery
• Desired grade is in stock
• Price difference is settled (if applicable)
• Customer pays shipping for exchange

11. Restocking Fees

Restocking fees apply in certain situations:

• Order cancellation after production: 20%
• Non-defective returns: 15%
• Custom grade returns: 30%
• Returns without original packaging: 25%

Restocking fees are waived for quality defects or shipping errors on our part.

12. Limitation of Liability

BlueportExim's total liability for any return, refund, or claim is limited to:

• The invoice value of the defective products
• Direct shipping costs (for quality defects)

We are not liable for:

• Consequential or indirect damages
• Loss of production or business interruption
• Loss of profits or revenue
• Claims from end customers or third parties
• Damages from improper storage or handling

13. Dispute Resolution

If a return or refund dispute cannot be resolved through direct negotiation:

• Both parties agree to attempt mediation
• Independent third-party quality testing may be arranged
• Costs of dispute resolution shared equally
• Final recourse through arbitration (as per Terms & Conditions)

14. Contact Returns Department

For return requests, refund inquiries, or quality concerns:

Email: returns@blueportexim.com
Phone: +91 93593 40034
Address: At Varadsim, Tal Bhusawal - 425311, Dist. Jalgaon, State Maharashtra, India

Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

Last Updated: January 2026
Version: 2.0

1. General Terms

Welcome to BlueportExim. By accessing our website and engaging in business with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any orders or using our services.

BlueportExim reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting to this website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

2. Product Information & Specifications

2.1 Product Quality

All HDPE granules manufactured and supplied by BlueportExim meet international quality standards including ISO 9001:2015 certification. We provide detailed technical data sheets and certificates of analysis with each shipment.

2.2 Specifications

While we strive for accuracy in all product descriptions and specifications, minor variations may occur due to manufacturing processes. All specifications are subject to standard industry tolerances unless otherwise specified in the purchase agreement.

3. Orders & Pricing

3.1 Order Acceptance

All orders are subject to acceptance by BlueportExim. We reserve the right to refuse or cancel any order at our discretion. Order confirmation will be provided via email within 48 business hours.

3.2 Pricing

Prices quoted are valid for 30 days from the date of quotation unless otherwise specified. Prices are subject to change based on raw material costs, currency fluctuations, and market conditions. Final pricing will be confirmed in the purchase order.

3.3 Minimum Order Quantity

Minimum order quantities apply and vary by product grade. Please contact our sales team for specific MOQ requirements for your desired product.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Letter of Credit (L/C) at sight or usance
• Telegraphic Transfer (T/T) - 30% advance, 70% against shipping documents
• Advance payment for new customers or small orders

4.2 Payment Schedule

Payment terms will be specified in the purchase order. Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Shipping & Delivery

5.1 Incoterms

We offer various shipping terms including FOB, CIF, CFR, and Ex-Works. The applicable Incoterm will be specified in your purchase order and quotation.

5.2 Delivery Timeline

Standard lead time is 15-30 days from order confirmation, subject to product availability and order quantity. Expedited shipping may be available at additional cost.

5.3 Shipping Documentation

Complete shipping documentation including commercial invoice, packing list, bill of lading, certificate of origin, and quality certificates will be provided with each shipment.

6. Quality Assurance & Testing

6.1 Quality Control

All products undergo rigorous quality testing including melt flow index, density, tensile strength, and other relevant parameters before dispatch. Test certificates are provided with every shipment.

6.2 Third-Party Inspection

Customers may arrange for third-party inspection at their own cost. Please notify us at least 7 days before the intended inspection date.

7. Returns & Claims

7.1 Quality Claims

Quality claims must be submitted within 15 days of receipt of goods, supported by:

• Detailed description of the quality issue
• Photographs or samples of the defective material
• Independent laboratory test reports (if applicable)
• Original packaging and shipping documents

7.2 Shipping Damage

Claims for shipping damage must be reported within 48 hours of delivery. Please document all damage with photographs and notify the carrier immediately.

7.3 Resolution

Upon verification of valid claims, BlueportExim will offer replacement, credit note, or refund as appropriate. Our liability is limited to the value of the defective goods.

8. Intellectual Property

All content on this website including text, graphics, logos, images, and software is the property of BlueportExim and protected by international copyright and trademark laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

BlueportExim's liability under any circumstance is limited to the invoice value of the goods in question. We are not liable for indirect, consequential, or punitive damages including but not limited to loss of profits, business interruption, or loss of data.

10. Force Majeure

BlueportExim shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, labor disputes, government actions, or material shortages.

11. Confidentiality

All business information, pricing, and technical specifications shared between parties shall be treated as confidential and not disclosed to third parties without prior written consent.

12. Governing Law & Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jalgaon, Maharashtra, India.

12.2 Arbitration

In case of disputes, parties agree to first attempt resolution through good faith negotiations. If unsuccessful, disputes shall be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

13. Environmental & Safety Compliance

All products comply with relevant environmental and safety regulations including RoHS, REACH, and other applicable international standards. Material Safety Data Sheets (MSDS) are available upon request.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Email: [email protected]
Phone: +91 93593 40034
Address: At Varadsim, Tal Bhusawal - 425311, Dist. Jalgaon, State Maharashtra, India

Last Updated: January 2026
Version: 2.0